SEBN Business Breakfast 2016 – Game Changing Growth

Good Marketing Generates Growth

This is Part 2 of the SEBN (South East Business Networks) business breakfast held just before Christmas 2016. Here we have John Berenyi of Bergent Research sharing with us on how big a game changer good marketing can be. John is a registered psychologist with degrees in commerce and technology. He presented a series of ideas on good marketing and the profit improvements than can be achieved by using good marketing principles. This is an excerpt.


John Berenyi

John Berenyi

A bit of research shows this is a common presentation topic for John and one that has been requested Internationally so it is worth paying attention to what he says.


Game Changing Growth

Good Marketing delivers:


  • increased profits
  • reduced sales time
  • reduced costs

And how does this happen? By giving your buyers what they really want! Seems simple yet my experience is that this is not as simple as it sounds.


Because in our highly marketing driven environment there are fewer dollars left on the table, giving customers what they really want leads to them buying. And it also leads to a Value Monopoly.


Value Monopoly


Value Monopoly

Value Monopoly

Value Monopoly comes from:


  • Tight brand – build margin because you can sell at a premium Eg. Apple, Harvey Davidson, Lego
  • Right communication – if you don’t do this you are wasting money
  • Emotional brand benefit
  • Rational brand benefit
  • Price kick
  • Real value


A good example is Harley-Davidson. They sell a Motor Bike. Or do they? Here is a quote from their head of marketing: “What we sell is the ability for a 43-year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.”


So the comment about selling what people really want comes in here. They don’t want just a motor bike. They want a motor bike with attitude. They want benefits beyond speed, fuel consumption and reliability. In this case, image.


And there is a formula for this.


Value Monopoly = (pQ x Eb) / (P + rT)


Value Monopoly in Detail

Value Monopoly in Detail



  • pQ = perceived quality
  • Eb = ego boost
  • P = price
  • rT = relative time to acquire


So price is important but it is a long way from being the whole game. However if you are more expensive and can’t justify it, then you have a big issue. From the above you can see that reducing price only helps if they can get it quickly or either the perceived quality or ego boost go up. When did reducing price ever increase the ego boost or perceived quality?


So this is an interesting formula. You can increase your value monopoly mostly by increasing the perceived quality, increasing the ego boost associated with the product (for the buyer type), making it quicker to get, or making the price lower. Amazon have gone with the quick to get and lower price strategy. Most of the products aren’t theirs so they are stuck with the ego boost of the market, and the same goes for the perceived quality. So they have primarily tackled the terms on the bottom line. An exception is a product like the Kindle where they also went for perceived quality. So three of the four terms.


Back to price. On price you have these five buyer types:


  • Budget buyer
  • Negotiator
  • Specials junkie
  • Bang for buck with every feature
  • Dream buyer (their dream, not yours)

We are all like this but which type of buyer we are depends on the product category. Studies show that budget buyers are only 10% of the market. This also applies to your customers. So again, just selling on price is a mistake unless it is that 10% you are specifically going after.


But how do you find out what type of buyer each prospect is?


Here is where the problem comes from when you try to find out what type of buyer you are dealing with:


  • They don’t know
  • They can’t tell you because they don’t have the language / concept
  • They won’t tell you because they are either embarrassed or have some other reason

Ultimately, if you understand what your customers really want and can communicate what you offer so they get it, then you will sell a lot more of the same product. But you will also need to look at understanding what they really want, and not just what they say they want.


Here is a list of recurring reasons for buying a house:


  • Make my sister really jealous
  • Prove to mum and dad that I’m responsible
  • Prove how successful we’ve become
  • Let me be popular for once
  • Make my family love me
  • Show my life’s work is worth something
  • I want to feel in control
  • Keep my marriage together
  • Prove emigration was good idea


As a real estate agent, it would be helpful understand the current buyer so you can offer them something they want. But they are unlikely to be open about it up front. And to everyone wants to be sold to the same way. We all have a disposition in how we are sold to. Not everyone wants their agent to be their best friend. Not everyone wants efficiency. Here is an example of some ways people think about the salesperson they want to deal with.


Buying Disposition

Buying Disposition

All of the above fits my concepts of good marketing. So lots of stuff to think about there. I hope you found this helpful as you are considering how best to navigate 2017.


My thanks go to John Berenyi for making his slide deck available from the morning. Most of the graphics came from that.


Successful Endeavours specialise in Electronics Design and Embedded Software Development, focusing on products that are intended to be Made In Australia. Ray Keefe has developed market leading electronics products in Australia for more than 30 years. This post is Copyright © 2017 Successful Endeavours Pty Ltd.

SEBN Business Breakfast 2016 – Industry 4.0

Industry 4.0 and Bosch Australia

This is the first of a two part post covering the SEBN (South East Business Network) business breakfast just before Christmas 2016. The first speaker was Gavin Smith of Bosch Australia. His talk was title “Life After Auto” and here is my summary.


Gavin Smith - Bosch Australia

Gavin Smith – Bosch Australia

In the 1960s you could make anything in Australia because the import tariffs were high and we were a long way away from the rest of the world. But by 2008 all that had changed. Although Robert Bosch is the largest tier one automotive supplier in the world, and the largest automotive company that doesn’t assemble vehicles, the original Bosch Australia factory is no longer there and a new one built and they are about to expand again.


So there is a lot of change. He also quoted Jack Welsh of GE fame: “If the rate of change on the outside exceeds the rate of change on the inside, the end is near!”


High volume no longer has to be a lot of the same thing. They are now doing high mix electronics manufacture and are about expand that as they have run out of capacity. This follows the Industry 4.0 model rather than traditional manufacturing.  The design team is also expanding s they are now do bespoke product design with the intention of making them locally.


Bosch are also keeping track of the following Megatrends:


  • Demography
  • Urbanisation
  • Energy and climate
  • Connectivity


Bosch - Megatrends

Bosch – Megatrends

And all of this relies heavily on IoT (Internet of Things) devices and Big Data. To be a global supply chain player or to have a modern product you will have to have connectivity and visibility of every part of your process and your supply chain as well. And for Industry 4.0 you will especially need it for inside the factory. This is already happening.


Robert Bosch are also looking at incubation for new ideas internally and also externally. This is a great idea and something we are also doing with both clients and prospects.


They are also looking to attract more women into STEM (Science, Technology, Engineering and Maths). Something I am also keen to see happen.


Industry 4.0 example

Gavin finished with a video that showed just how streamlined the Design to Manufacture path could become. Something essential to the realisation of a true Industry 4.0 mass customisation.


[This video is no longer available]


While it is worth remembering that some of the above is a view of how the Industry 4.0 future could be, rather than what today looks like, Europe have been pursuing this trend for 15 years. So we have quite a bit of conceptual catching up to do as well as implementation capability. And we need to start early which is why the Casey Tech School project and Schools of the Future are so important.


Successful Endeavours specialise in Electronics Design and Embedded Software Development, focusing on products that are intended to be Made In Australia. Ray Keefe has developed market leading electronics products in Australia for more than 30 years. This post is Copyright © 2017 Successful Endeavours Pty Ltd.


Modern Business

SEBN Session on Modern Business


South East Business Networks

South East Business Networks

Modern business structures and minimum sustainable business essential components


Richard Caro presented this session to a SEBN audience.


Richard Caro

Richard Caro


What if the world changed and yesterday’s game plan no longer applied?


Buggy whips – the market shifted to automobiles and most buggy whip companies went out of business. Are you aware of how your market is shifting?


What if they redefined themselves as motion management,  horse handling solutions or great leather products?


Long term sustainability requires more that a tactical approach such as “how to sell more buggy whips?”


Current trends are global competition and disaggregation. How does this affect your business?


Global customers are possible and global competitors are likely. What does this mean for you?


Disaggregation means anyone can be part of a global supply chain.


Automation is replacing existing jobs and suppliers and they could now be placed anywhere in the world.


Many businesses may not be in touch with the final end customers.


Do I communicate with a real end customer at least weekly?


Business models

Factory -> getting the word out -> Customer is the normal process. What is wrong with this picture?


Need to add customer discovery feedback to the process!


Business Strength Inventory

Fit each of the three areas of factory, getting the word out and customer discovery:


  • Who is responsible?
  • What clout / authority do they have?
  • What budget do they have?
  • Is 80% of their time devoted to this area?


My question was whether it was possible to consider that level of devotion if you are still a small business?

Customer discovery

The lean start-up movement has popularised books like:


  • The start-up owners manual
  • Value proposition design
  • Business model generation
  • What customers want


The key is to “get out of the building” – Steve Blank.


Steve Blank

Steve Blank


So what should I discuss with the people I meet when I am out of the building?


  • How do they do stuff today?
  •  in detail!
  • Follow them around and become an expert
  • Then find  the best in the world and follow them around
  • What are their unmet needs?
  • Where are the passion points?
  • Or pressure points?
  • Listen a lot!
  • Frame a hypothesis in the form of “I think people like xxx have a problem doing yyy”


The next step is to find 20-50 people like xxx and interview them asking open ended questions and listen carefully to how they do yyy, including whether they have a problem and if the hypothesis has any merit. Be prepared to refine.  Eg Rinse.  Repeat. As Steve Blank says.


So who should you talk to?


  • Interview 100, not 5
  • It is industry specific – Who is the real customer?
  • Who are the deciders, influencers, users, beneficiaries
  • Who are the adjacent customers?
  • Who is in your zone of customer knowledge?
  • They could be unexpected – they emerge from the problem discover


I asked this question so I was particularly interested in this answer.


If the person with the money is different with the person with the need,  you have to develop a business model that means it works for the person with the money.  Otherwise,  there are scenarios where there isn’t a business case that is possible?




So for now, my conclusion is that there are many possible opportunities present and if you look at customer discovery, you might just discover some.


Successful Endeavours specialise in Electronics Design and Embedded Software Development, focusing on products that are intended to be Made In Australia. Ray Keefe has developed market leading electronics products in Australia for more than 30 years. This post is Copyright © 2016 Successful Endeavours Pty Ltd.

SEBN – South East Business Networks



South East Business Networks

South East Business Networks

One of the key statistics about the Australian business landscape is that we are last in the world for collaboration. All sorts of collaboration.  If you doubt this, just think about how much political collaboration you see here compared to overseas.


The video above is a series of snippets covering why SEBN is a great idea and the value that I get from being a part of it.


Some related statistics that bring home to me the importance of networking are some OECD statistics that place Australia:


  • last at number 181 for publicly funded research commercialisation,
  • last for academia to industry engagement,
  • number 3 for problem solving,
  • number 13 for Innovation,
  • but number 106 for commercialisation.


If you are wondering where these figures come from, they are based on statistics collected by the OECD and were among the key facts presented at Smart Manufacturing 2016.


So it isn’t our innovation or problem solving that is the issue. It is commercialisation and a key part of this is collaboration which we are measurably worst at.


One of the solutions is to get business leaders to actually get to know each other and learn from each other. This builds familiarity and trust and can break down the barriers we seem to naturally have here when it comes to collaboration. This is one of the key objectives of SEBN which stands for the South East Business Networks.


I have been attending SEBN sessions for the past six years and it has helped me grow as a business leader.


What is it you do to grow your ability to do business better?


Successful Endeavours specialise in Electronics Design and Embedded Software Development. Ray Keefe has developed market leading electronics products in Australia for more than 30 years. This post is Copyright © 2016 Successful Endeavours Pty Ltd.